They’re a leader. They’re not your typical recruiting/consulting firm. They really engage with us. They know that they have to understand our culture in order to succeed, and they go about developing that understanding without ever announcing that that’s what they’re doing. I don’t know how they do it, but they do. R&B people go beyond delivering what they say they’re going to deliver, and deliver what you need. They also see things that we don’t see because we’re too close to the situation.
-- Julie Demuesy, Scotts

Very hard to get ahead by playing the intellectual property card. In previous times, was somewhat easy to create and sustain proprietary products, but much more difficult today in this era of the Internet creating almost instantaneous communications. If you buy into that theory, then people make all the difference. Not so much in that you are counting on their trust level, though that is important, but its much more that the movers and shakers in the industry will want to partner with the teams that have the talent. The teams that can help companies create the bow wave, a sustainable advantage out in front of the pack.
-- Mark Bakies, Cisco

People matter. It needs to come from the top – the right people running the company. It then has to work its way into getting right people throughout, then following through and facilitating their performance. People are what make you competitive. There has to be this understanding throughout a company.
-- JC Rice, Signature